Senior Machine Learning Engineer
Core
Building and leveraging cutting-edge Agentic AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive experiences via Chat AI, Voice AI, and Human agent assistants.
Role type
Senior IC machine learning engineer (Agentic AI & LLMs)
Builds
Production-grade AI models, ML services, and agentic systems for customer support
Domain
Travel technology / Customer Support AI
Deliverable
production ML models
Required skills
LLM pretraining and fine-tuning (SFT, RLHF, GRPO), Agentic AI system design (multi-agent orchestration, tool-use, planning, memory), RAG architectures, LLM evaluation frameworks, MLOps, model serving
Preferred skills
Experience shipping production-grade ML/AI systems at scale, deep understanding of ML infrastructure
Technologies
LangGraph, AutoGen, ReAct, SFT, RLHF, GRPO, RAG
Responsibilities
Champion development of novel ML systems and product integrations to solve real-world problems; Work cross-functionally to design and build efficient AI solutions; Learn and share latest AI/ML technologies with the team
Seniority
Senior, hands-on IC