Bilingual Portuguese/English Customer Care Specialist
Core
Provide world-class customer service via voice, chat, and email for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech sectors.
Role type
Bilingual Customer Care Specialist
Builds
Customer support interactions and resolution for technology clients
Domain
Customer Experience (CX) / BPO
Deliverable
client delivery
Required skills
Bilingual Portuguese/English (B2/C1), technical customer assistance, problem-solving, critical thinking, social media savvy, written and verbal communication, independent work, adaptability, background screening willingness, external systems knowledge
Preferred skills
Experience with help desk or IT functions
Technologies
Microsoft Office, internet, PC-based software applications
Responsibilities
Handle customer inquiries via voice, chat, and email; participate in department initiatives and provide feedback; collaborate with colleagues to drive team development; solve customer problems with a focus on satisfaction
Seniority
Entry to Mid-level, individual contributor