IT System Engineer (m/w/d) Monitoring & Incident Management
Core
Monitoring and incident management for network services in a two-shift operation, ensuring high system availability through qualified first-line actions.
Role type
IT System Engineer (Monitoring & Incident Management)
Builds
Network services availability and stability
Domain
IT Infrastructure / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Monitoring and observability tools (Grafana, Icinga), ITIL processes (Incident, Problem, Change Management), Linux/Windows administration, Network technologies, IT infrastructure knowledge
Preferred skills
Structured work approach, task prioritization
Technologies
Grafana, Icinga, Confluence, Linux, Windows
Responsibilities
Monitor network services and handle incidents, Ensure high system availability via first-line actions, Support service owners with operational processes and system changes, Coordinate technical incidents with relevant interfaces, Maintain and document technical information
