NETWORK OPERATIONS CENTER SPECIALIST
Core
Monitor network infrastructure health, troubleshoot alerts, and ensure 24x7 service availability and performance for TaskUs clients.
Role type
Network Operations Center Specialist (NOC)
Builds
Cloud-based digital services and customer experience platforms for technology companies
Domain
IT Infrastructure / Network Operations
Deliverable
infrastructure
Required skills
Network Administration, Switch/Routers/Firewalls management, Cisco IOS, Routing protocols (BGP, EIGRP, RIP, IPVPN, MPLS, FR, ATM), SolarWinds, Wireshark, Incident Management, Change Management, Technical Documentation, Reactive/Proactive Monitoring
Preferred skills
ITIL framework, Load balancers knowledge
Technologies
Cisco IOS, SolarWinds, Wireshark, BGP, EIGRP, RIP, IPVPN, MPLS, FR, ATM
Responsibilities
Validate and escalate alerts to IT technicians, investigate and resolve network issues, perform routine health checks beyond automated monitoring, respond to alarms and abnormal behaviors, analyze monitoring systems to proactively identify issues, monitor ticket queues and resolve service requests, generate periodic network performance reports, document and track activities via ticketing system, execute event/incident/change management procedures.
Seniority
Entry-level to Mid-level, hands-on IC
