Client Support Specialist II
Core
Client Support Specialist for Pricing & Analytics product suite, bridging business and development to resolve client inquiries and improve data quality.
Role type
Client Support Specialist
Builds
Pricing & Analytics product suite
Domain
Financial data services
Deliverable
client delivery
Required skills
client inquiry resolution, data quality analysis, trend detection, technical translation, production statistics logging, project coordination, crisis communication
Preferred skills
Microsoft Excel, Salesforce, JIRA, global financial markets knowledge
Responsibilities
Respond to client inquiries, identify data quality issues, build relationships with internal/external contacts, report trends, translate technical changes for customers, maintain production logs, collaborate on project implementation, support production crisis situations
Seniority
Mid-level, hands-on IC