Manager, IT Enterprise Collaboration
Core
Manage and optimize enterprise voice, video, contact center, and collaboration platforms (Cisco, Zoom, Webex, Microsoft Teams) ensuring seamless communication across on-prem and cloud environments.
Role type
Senior IT Manager, Enterprise Collaboration
Builds
Enterprise communication infrastructure and service delivery for global financial markets
Domain
Financial Services / Enterprise Collaboration / VoIP
Required skills
Cisco Unified Communications Manager, Cisco Voice Gateways/SBCs, Microsoft Teams Phone, Zoom, Webex, Contact Center platforms, Voice Recording platforms, Trading turret platforms, PowerShell, Python, VoIP protocols, Virtualization architecture, Monitoring and reporting
Preferred skills
Teamwork, Problem Solving, Communication, Professionalism, AI-powered productivity tools
Technologies
Cisco CUCM, Unity Connection, Expressways, Meeting Server, CUBE, SIP, MGCP, Zoom, Webex, Calabrio, Redbox, Cloud9, BT, IPC, VMware, ESXi, vCenter, Variphy, Akkadian, Microsoft Teams
Responsibilities
Own Tier 1/2/3 operating model and service delivery performance, Lead complex technical escalations and major incidents, Plan and oversee upgrades and migrations, Manage day-to-day operational priorities and on-call coverage, Oversee administration and optimization of collaboration systems, Work with project managers to allocate team resources, Manage internal training and technical standards, Assess technology trends and evaluate vendor solutions, Lead planning and design for new deployments, Lead Analysts and Engineers while fostering growth
Seniority
Senior, hands-on IC with people management
