(Junior) Kundenberater (m/w/d)
Hybrid
Core
First point of contact for tenants via phone, email, and online portals to handle repair requests and coordinate with craftsmen.
Role type
Customer service representative (property management)
Builds
Repair coordination and tenant support for residential properties
Domain
Real estate / Property management
Deliverable
client delivery
Required skills
Phone communication, Email management, Online portal usage, MS Office, Empathy, Independent work
Responsibilities
Answer tenant calls regarding repair requests, Process online and email damage reports, Coordinate with craftsmen and subcontractors