IT System Engineer im Service Desk & Service Management (m/w/d)
Core
IT System Engineer providing 1st and 2nd-level support, managing IT infrastructure, and supporting rollout projects for a global pharmaceutical services company.
Role type
IT System Engineer (Service Desk & Service Management)
Builds
IT services, client lifecycle management, and IT infrastructure operations
Domain
Pharmaceutical industry / IT Operations
Required skills
IT Service Management, Windows, Microsoft 365, Active Directory, Network technologies, Server technologies, Virtualization technologies, Client lifecycle management, Technical documentation, Project coordination
Preferred skills
English (good), German (B2), Analytical thinking, Service orientation
Technologies
Microsoft Windows, Microsoft 365, Active Directory
Responsibilities
Handle IT incidents and service requests at 1st and 2nd level, Document incidents and solutions in ITSM systems, Coordinate complex requirements with internal and external partners, Support IT infrastructure operations focusing on network, server, and virtualization, Accompany infrastructure and rollout projects from preparation to commissioning, Manage the lifecycle of clients and end-user devices, Support media technology, printing, and video conferencing solutions
Seniority
Mid-level, hands-on IC