Senior Engineer, IT Asset Management
Core
Design, implement, and sustain the ServiceNow IT Operations Management (ITOM) platform, focusing on Discovery, Service Mapping, and Event Management to ensure CMDB health and accuracy.
Role type
Senior ServiceNow ITOM Engineer
Builds
ITOM processes, systems, and integrations with enterprise infrastructure and monitoring toolsets
Domain
Financial services / IT Operations Management (ITOM)
Required skills
ServiceNow ITOM modules, CMDB navigation, CSDM data model, MID server architecture, discovery patterns, cloud APIs, REST/SOAP integrations, Python/JavaScript/PowerShell scripting, infrastructure troubleshooting
Preferred skills
ServiceNow certifications (CIS-ITOM, CIS-Discovery), hybrid cloud environments, SAMPro, AI-assisted development workflows
Technologies
ServiceNow, Python, JavaScript, PowerShell, SSH, WMI, SNMP, WinRM, REST, SOAP
Responsibilities
Design and optimize ITOM processes; maintain CMDB and CSDM health; manage MID server topology and discovery schedules; troubleshoot discovery and integration issues; build integrations with cloud platforms and custom interfaces; develop scripts for data quality and remediation; create monitoring dashboards; produce technical documentation.
Seniority
Senior, hands-on IC
