Teamleiter Customer Care Seefracht Import (m/w/d)
Core
Leading the Customer Care Import team for sea freight operations, ensuring excellent service quality and resolving complex inquiries for global clients.
Role type
Team Lead (Manager) for Customer Care in Sea Freight Import
Builds
Customer service solutions and operational efficiency for sea freight import logistics
Domain
Logistics / Sea Freight / Import
Deliverable
dashboards & analysis
Required skills
Team leadership, operational management, process optimization, data analysis, stakeholder management, conflict resolution, customer service, knowledge transfer, performance management
Preferred skills
Experience in sea freight import, team coordination, structured problem-solving
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Provide technical leadership for the Customer Care Import team, support complex inquiries, ensure high service and data quality, analyze KPIs and drive performance improvements, develop customer-oriented solutions with stakeholders, manage complaints and escalations, mentor team members
Seniority
Manager, hands-on leadership