Mitarbeiter im KundenServiceCenter (m/w/d)
Core
First point of contact for customers regarding service and online banking inquiries, supporting digital usage, identifying consulting needs, and scheduling appointments.
Role type
Customer Service Representative (Banking)
Builds
Customer service interactions and digital banking support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, customer dialogue, identifying consulting needs, digital process openness, self-reliant work
Responsibilities
Answering customer calls, supporting digital banking usage, identifying consulting needs, scheduling appointments, outbound actions, ensuring service quality, providing information on banking services