CRM Application Manager (all genders)
Core
Build and manage central CRM support for Enterprise Applications, optimizing sales processes from lead generation to after-sales using SAP Sales Cloud.
Role type
CRM Application Manager
Builds
SAP Sales Cloud (C4C) solutions, ticketing systems, and integrated data flows for sales and service teams.
Domain
Manufacturing / Enterprise Resource Planning (ERP)
Required skills
SAP Sales Cloud (C4C) configuration, CRM process analysis, requirement translation, workshop facilitation, stakeholder management, system integration, release management, data quality assurance
Preferred skills
Experience with other CRM systems, knowledge of APIs/WebServices/Middleware, customizing experience
Technologies
SAP Sales Cloud, SAP C4C, SAP ERP
Responsibilities
Analyze and develop existing CRM processes in SAP C4C, translate business requirements into solution concepts, configure and implement solutions, moderate workshops and train key users, manage application operations and error resolution, coordinate with implementation partners, align interface requirements with technical specialists, support data quality assurance
Seniority
Mid-Senior, hands-on IC
