Teamleiter Qualitäts-/Reklamationsmanagement (m/w/d)
Core
Lead the quality and complaint management team, drive root cause analysis for customer complaints, and optimize processes across production, logistics, and development.
Role type
Team Lead, Quality and Complaint Management
Builds
Improved quality processes and customer complaint resolution workflows
Domain
Manufacturing / Quality Management
Required skills
Team leadership, Quality Management expertise, Root cause analysis, Process optimization, Cross-functional collaboration, Customer interaction
Preferred skills
Technical background, First-hand management experience
Responsibilities
Lead and develop the quality and complaint management team, Manage customer complaints and conduct root cause analysis, Monitor and improve quality KPIs and processes, Collaborate with production, logistics, and development teams, Engage directly with customers to resolve issues and propose solutions
Seniority
Manager, hands-on leadership