Teamleiter Qualitäts-/Reklamationsmanagement (m/w/d)
Core
Leading a team responsible for quality management and handling customer complaints to drive process improvements.
Role type
Team Lead, Quality & Complaints Management
Builds
Quality processes and complaint resolution workflows
Domain
Manufacturing (Plastic Injection Molding / Automotive)
Required skills
Team leadership, Quality Management, Root cause analysis, Process improvement, Customer complaint handling, 8D method, FMEA
Preferred skills
Background in plastic injection molding, Automotive industry experience
Technologies
8D, FMEA
Responsibilities
Lead and develop the quality and complaints management team, manage customer complaints and conduct root cause analysis, monitor and optimize quality KPIs and processes, collaborate with production, logistics, and development teams
Seniority
Manager, hands-on leadership