Standortleitung / Site Manager (m/w/d) Customer Contact Center
Core
Strategic leadership of high-volume Customer Service locations in NRW, ensuring international service delivery standards and driving national and international projects.
Role type
Senior Site Manager (Customer Contact Center)
Builds
Scalable Customer Service operations (In/Outbound, Email, Chat)
Domain
Marketing & Telemarketing
Required skills
Strategic leadership, P&L responsibility, Business Process Modelling, Outsourcing expertise, Analytical thinking, Relationship management, Stakeholder management, Team leadership, Budget management, Project management
Preferred skills
Methodensicherheit im Business Process Modelling / Outsourcing
Responsibilities
Lead and manage established branches in NRW, Ensure international high-scalable service delivery standards, Develop national and international Customer Service projects, Direct reporting to the executive board, Strategic, technical, and commercial leadership of the branch, Lead and discipline internal teams, Implement customer requirements, Ensure on-time, on-budget, and quality development of the location, Control sustainability of customer satisfaction measures, Responsibility for staffing and development of leaders, Build regional partner network and manage relationships, Internal and external interface management
Seniority
Senior, hands-on IC