Leiter (w/m/d) für die Notruf- und Servicestelle
Core
Strategic leadership of the Emergency Call and Service Control Center (NSL), overseeing operations, team management, process development, and digital transformation.
Role type
Senior Operations Manager (Emergency Call Center)
Builds
Emergency response services and customer support operations
Domain
Public Safety / Emergency Services / Telecommunications
Required skills
Strategic leadership, team management, process optimization, project management, change management, technical understanding of control center systems, regulatory compliance knowledge, MS Office proficiency
Preferred skills
Digital transformation experience, market analysis, customer orientation, entrepreneurial mindset
Responsibilities
Lead the NSL with strategic, economic, technical, and organizational responsibility; Develop strategies for NSL processes and quality standards; Manage and steer the NSL team including staff scheduling; Ensure compliance with standards (DIN EN ISO 9001, VdS guidelines); Manage escalation processes for intervention operations; Develop and train employees; Approve alarm and action plans; Initiate and steer transformation and digitalization projects
