Teamleiter (m/w/d) Enercity
Core
Leading a team of customer advisors in an energy sector contact center, focusing on operational efficiency, quality targets, and team development.
Role type
Team Lead (IC)
Builds
Customer service operations for Enercity
Domain
Energy industry + Contact Center
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, process optimization, data analysis, coaching, sales orientation
Preferred skills
Experience in the energy sector, English language skills
Technologies
MS-Office
Responsibilities
Lead and develop customer advisors, manage performance metrics and attendance rates, conduct disciplinary and feedback conversations, optimize workflows, report to management, ensure quality targets are met
Seniority
Mid-level, hands-on IC