Kundenbetreuer / First Level Support (m/w/d) – Photovoltaik & Speicher
Core
First-line support specialist handling customer inquiries and escalations for photovoltaic systems and energy storage solutions.
Role type
First Level Support Agent (Photovoltaics & Storage)
Builds
Customer service operations for PV and battery storage products
Domain
Renewable Energy / Photovoltaics
Deliverable
client delivery
Required skills
Customer service experience, technical aptitude, escalation management, German (fluent), MS Office, CRM systems
Preferred skills
Experience with battery systems, smart home apps, or EV chargers (Wallboxes)
Technologies
MS Office, CRM systems
Responsibilities
Answer customer inquiries via phone and email, document and resolve issues, manage complex cases through escalation procedures, support new team members, contribute to process optimization
Seniority
Mid-level, hands-on IC
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