Call Center Agent (m/w/d) Enercity
Core
Inbound and outbound telephone and written customer service and sales for energy utilities (electricity, gas, water, wastewater), focusing on contract closures and tariff optimization.
Role type
Customer service and sales agent (call center)
Builds
Customer service interactions and sales of energy products
Domain
Utilities (Energy)
Deliverable
client delivery
Required skills
German language (B2), telephone communication, written communication, sales, customer service, MS Office
Preferred skills
Experience in sales, experience in the energy sector
Responsibilities
Answer billing and contract questions, provide tariff optimization advice, conduct outbound calls for callbacks, process written correspondence, increase customer satisfaction
Seniority
Entry-level to Mid-level
