Teamleiter (w/m/d) Kundenservice mit Schwerpunkt Easy Buying - Vollzeit
Core
Leading the customer service team focused on optimizing the in-store shopping experience and handling returns/complaints at IKEA.
Role type
Senior Customer Service Team Lead (Retail Operations)
Builds
Smooth in-store shopping processes and a welcoming atmosphere for customers
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Team leadership, process optimization, analytical thinking, conflict resolution, training and development
Preferred skills
Experience in complaints handling, multichannel service environment
Technologies
None stated
Responsibilities
Ensure smooth shopping processes and a welcoming atmosphere for customers, Analyze shopping processes and service offers to identify improvements, Support training and development of team members, Assist the team in processing returns and complaints