Teamleitung Service & Support im IT-Bereich (w/m/d)
Core
Leading a 1st Level IT Support and Service Desk team to handle digitalization, data, and IT requests for over 210,000 companies and public institutions.
Role type
Senior IT Service Management Team Lead
Builds
IT support operations and service delivery for enterprise clients
Domain
IT Service Management / Enterprise Support
Required skills
IT Service Management (ITIL), Team Leadership, Ticketing Systems (Jira), Change Management, Process Optimization, Stakeholder Communication
Preferred skills
Automatic Call Distribution (ACD) experience
Technologies
Jira, ACD systems
Responsibilities
Lead and develop the 1st Level Support team, plan and manage hotline staffing, prioritize and coordinate support requests, optimize support processes and documentation, collaborate with 2nd Level Support teams.
Seniority
Senior, hands-on IC with leadership responsibilities