Mitarbeiter Support Direktkunden (m/w/d)
Hybrid
Core
Support direct customers for BG prevent, ensuring accurate billing, managing customer data, and handling inquiries/complaints.
Role type
Customer support specialist (billing & data management)
Builds
Billing records, customer data entries, analysis reports
Domain
Health & Safety / Insurance
Deliverable
dashboards & analysis
Required skills
Commercial training, data affinity, structured work, customer orientation, ERP proficiency
Preferred skills
Digital affinity, process improvement mindset
Responsibilities
Ensure accurate and timely billing of services, maintain customer and contract data in ERP system, process customer and internal inquiries and complaints, support creation of evaluations and overviews, contribute ideas for process improvements
Seniority
Entry-level, hands-on IC