Teamleiter (w/m/d) Kundenservice / Easy Buying - Vollzeit
Core
Leading the customer service and 'Easy Buying' team to ensure a smooth shopping process and positive customer experience at IKEA.
Role type
Senior Customer Service Team Lead
Builds
Multichannel customer service operations and shopping experience
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Team leadership, customer service experience, process optimization, analytical thinking, conflict resolution (complaints)
Preferred skills
Experience in complaints handling, experience in shopping experience, training and development
Technologies
None stated
Responsibilities
Lead the team to ensure smooth shopping processes and inviting atmosphere, analyze shopping processes and service offers to identify improvements, support staff training and motivation, assist in handling exchanges and complaints