Mitarbeiter Kundenservice (m/w/d)
On-site
Core
Handling customer inquiries via phone and written channels, providing active product advice, and managing complaints for telecom companies.
Role type
Customer Service Representative
Builds
Customer support interactions for telecom service providers
Domain
Telecommunications
Deliverable
client delivery
Required skills
German language proficiency, PC skills, communication skills, service orientation, flexibility for shifts and weekends
Responsibilities
Answering customer calls and written inquiries, Advising on products and tariffs, Processing complaints and grievances, Operating customer-specific IT systems
