Telefonischer Kundenberater (m/w/d) Inbound
Core
Handling inbound customer inquiries, designing solutions for customers, and managing complaints via phone.
Role type
Customer service representative (inbound)
Builds
Customer support interactions for B2B and B2C clients
Domain
Retail / Customer service
Deliverable
client delivery
Required skills
telephone communication, complaint management, knowledge of products and pricing, EDV system operation, customer relationship management
Responsibilities
Answering incoming customer inquiries, resolving customer issues, providing information on invoices and products, managing complaints
Seniority
Entry-level