Head of Operations & Customer Journey Privatkunden (m/w/d)
Core
End-to-End responsibility for the customer journey in private customer energy sales, modernizing contact points and processes through digitalization and automation.
Role type
Senior Operations & Customer Journey Lead (Energy)
Builds
Optimized customer processes and integrated digital solutions for private energy sales
Domain
Energy industry + Operations Management
Deliverable
production ML models
Required skills
Process optimization, Digitalization, Automation, AI implementation, Team leadership, Cross-functional project management, System integration, Cost management
Preferred skills
Technology affinity, Customer journey thinking, Entrepreneurial mindset, Change management
Technologies
AI, Automation tools, Digital platforms
Responsibilities
Lead the Operations Management department, Identify and implement AI/tech solutions, Manage external partners and internal centers, Integrate new products into processes, Report to senior management on process costs
Seniority
Senior, hands-on IC
