Head of IT Operations (m/w/d)
Core
Lead stable, high-performance, service-oriented operational IT services for a laboratory network, focusing on standardizing operations and transforming legacy site structures.
Role type
Senior IT Operations Manager (Director level)
Builds
Standardized, transparent IT operating model for a laboratory network
Domain
Healthcare/Laboratory IT Operations
Required skills
IT Operations leadership, Infrastructure management, Network architecture, IT Security, IT Service Management, Vendor management, Transformation leadership
Preferred skills
Experience in regulated environments (Healthcare, Laboratory, KRITIS)
Technologies
IT Service Management tools, Network infrastructure, Security architectures
Responsibilities
Lead and manage team leaders in Digital Workplace, IT Infrastructure, Network, and IT Security; Ensure stable and secure IT operations; Manage Incident, Request, and Problem Management with defined SLAs and KPIs; Drive infrastructure, workplace, and network evolution; Oversee internal and external service providers; Participate in Information Security, NIS2/KRITIS, Audits, Business Continuity, and Disaster Recovery; Transform historical site structures into a unified, standardized IT environment.