Kundenberater (m/w/d) Inbound Kundenbindung
Core
Handling inbound customer inquiries via phone for a mobile network provider with a focus on customer retention.
Role type
Customer Service Representative (Inbound)
Builds
Customer retention and service for a German mobile network provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
German language proficiency, PC skills, communication skills, complaint handling
Preferred skills
Interest in telecommunications products, flexibility for shifts and weekends
Responsibilities
Answering incoming customer calls, advising on products and tariffs, handling complaints and claims, operating customer-specific IT systems
