Kundenberater Telekommunikation 2nd Level in Teilzeit (m/w/d)
Core
2nd-level technical support specialist for Vodafone customers, diagnosing complex issues and finding solutions.
Role type
2nd-level technical support agent
Builds
Technical solutions for Vodafone customers
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Analytical thinking, PC application proficiency, German language fluency, willingness to work weekends
Preferred skills
Prior experience in technical support, customer service, or telecommunications
Technologies
Support and diagnostic systems, PC applications
Responsibilities
Analyze technical customer issues and root causes, contact customers via phone for open questions, document customer requests and track status, analyze customer/connection/modem/network data, find solutions or escalate complex cases, collaborate with team leadership and experts