Fachtrainer (m/w/d) Enercity
Core
Designing and delivering training programs, coaching employees, and analyzing training results to improve project outcomes in the energy sector.
Role type
Senior training specialist (energy sector)
Builds
E-learning modules, training programs, and coaching sessions for call center staff
Domain
Energy industry / Customer service training
Deliverable
dashboards & analysis
Required skills
Training program development, coaching, employee performance analysis, project improvement support, reporting, MS Office
Preferred skills
Call center experience, sales experience, energy industry experience, leadership experience, English language skills
Responsibilities
Develop E-learning and training programs, plan and conduct training sessions, identify employee strengths and weaknesses through coaching, ensure quality of training, support project result improvements, analyze and report on training outcomes
