Schichtleiter (m/w/d) Rufzentrale Parkraum
Core
Coordinate daily operations of a parking control center, manage team schedules, and handle technical incidents to ensure smooth customer service.
Role type
Shift Manager (Operations)
Builds
Operational stability and customer support for parking facilities
Domain
Parking operations / Customer service
Required skills
Team coordination, shift planning, incident management, KPI analysis, stakeholder communication, operational oversight
Preferred skills
Experience in operational team leadership, dynamic situation handling, technical troubleshooting
Technologies
Internal monitoring systems, ticketing systems, intranet
Responsibilities
Coordinate daily business of the control center including satellite units, manage break planning based on workload, ensure smooth daily operations and quality standards, act as a reliable contact for colleagues, coordinate incident management and trigger appropriate measures, collaborate with operational regions and external service providers, analyze and prepare KPIs from various systems, handle technical disturbances and security incidents, perform administrative tasks in the control center