(Senior) IT Process Manager (w/m/d)
Core
Building end-to-end IT process management from scratch, establishing governance and standards, and enabling process owners to model and improve IT processes.
Role type
Senior IT Process Manager
Builds
Scalable process architecture, governance frameworks, and process models for IT services and applications
Domain
IT Service Management / Process Management
Required skills
Process architecture design, BPMN 2.0 modeling, ITIL/IT4IT frameworks, SAP Signavio, Process Mining preparation, Change management, Stakeholder coaching
Preferred skills
Experience in IT organizations, Transformation experience, Automation and AI readiness
Technologies
SAP Signavio, BPMN 2.0, ITIL, IT4IT
Responsibilities
Develop process architecture, governance, roles, and standards; Model IT end-to-end processes; Coach and enable process owners and modelers; Conduct workshops and hands-on process modeling; Connect processes with IT services, applications, and data; Prepare for automation, process mining, and AI; Lead change management initiatives
Seniority
Senior, hands-on IC