Service Owner (m/w/d) Online Apotheke
Hybrid
Core
End-to-end operational management of the 24/7 Online Pharmacy system, ensuring availability, performance, and regulatory compliance.
Role type
Senior Service Owner / IT Operations Lead
Builds
Online pharmacy platform (SaaS-based)
Domain
Healthcare / E-Health / Retail
Required skills
ITIL framework expertise, Incident/Problem/Change management, Vendor/SLA management, Regulatory compliance knowledge, Stakeholder communication
Preferred skills
E-Health domain knowledge, Pharmacy industry experience, English fluency
Technologies
SaaS platforms, Monitoring tools, Ticketing systems
Responsibilities
Define and monitor SLAs and KPIs for system availability, Coordinate incident resolution and change management processes, Manage external service partners and vendors, Drive continuous service improvement regarding stability and compliance