Customer Success Manager*in (m/w/d)
Core
Operative and tactical primary contact for clients, managing service reviews, KPI discussions, and business reviews to ensure service levels and resolve performance deviations.
Role type
Customer Success Manager
Builds
Tailored logistics solutions for international industrial clients in chemicals, energy, and machinery sectors
Domain
Logistics / Fourth Party Logistics (4PL)
Deliverable
dashboards & analysis
Required skills
Customer success management, key account management, 4PL/transport/supply chain experience, KPI and performance management, data analysis, cross-functional collaboration
Preferred skills
Qlik, Jira, Transport Management Systems
Responsibilities
Lead operational and tactical service reviews and business meetings; Monitor KPIs and ensure agreed service levels; Manage escalations and resolve performance gaps; Coordinate cross-functional teams (Operations, Carrier Management, Procurement, BI); Identify and implement process, cost, and service quality optimizations; Analyze data and customer feedback to improve service performance; Create and present client-relevant reports and recommendations.
