Kundenberater (m/w/d) Kindergartenverwaltungssoftware
Core
First point of contact for customers using the KRZ.Kita kindergarten management software, providing support on accounting and billing processes via phone, remote tools, and ticketing systems.
Role type
Customer Support Specialist (Accounting & Billing)
Builds
KRZ.Kita kindergarten management software
Domain
Software support / Non-profit / Education sector
Deliverable
client delivery
Required skills
Accounting knowledge, Billing processes, SAP experience, MS Office, Analytical thinking, Customer service, German (fluent)
Preferred skills
Experience with kindergarten billing, Product training readiness
Technologies
SAP, MS Office, TeamViewer, Ticketing systems
Responsibilities
Answer customer inquiries via phone and ticketing system, Support customers with accounting and billing questions, Analyze problems and provide solutions, Collaborate with colleagues to improve customer service