2nd-Level-Supporter (m/w/d)
Core
Providing 2nd-level IT support to ensure smooth operation of IT workstations and modern hardware/software solutions for users.
Role type
2nd-level IT support specialist
Builds
Reliable IT operations and user support services
Domain
IT Support / Financial Services
Required skills
IT support, user service, Windows/macOS/mobile device management, hardware/software installation, meeting room and video conferencing technology, onboarding/offboarding/reboarding processes, technical troubleshooting, hardware inventory management, IT process optimization
Preferred skills
ITIL knowledge, agile working methods
Technologies
Windows, macOS, mobile devices, video conferencing systems
Responsibilities
Handling 1st and 2nd level IT support requests, setting up and maintaining Windows/macOS/mobile devices, installing and managing hardware and software, supporting meeting room and video conferencing technology, conducting onboarding/offboarding/reboarding processes, analyzing and resolving technical issues, managing hardware inventory and documentation, optimizing IT processes and support workflows
Seniority
Mid-level, hands-on IC
