IT-Supporter (m/w/d) im Herzen Berlins
Hybrid
Core
Providing IT support for users via phone and email, handling incidents, and maintaining documentation in a service management system.
Role type
IT Support Specialist
Builds
IT service desk operations for a legal consulting firm
Domain
Legal consulting / IT Support
Deliverable
client delivery
Required skills
Windows OS, Cloud services, Office solutions, Ticketing systems, IT troubleshooting
Responsibilities
Handling and resolving IT requests and incidents, Documenting support cases, Maintaining a knowledge base, Restoring IT workstations, Supporting the setup of an internal IT service desk
