Senior Spezialist*in Qualitätssteuerung & Analyse
Core
Analyze and evaluate customer interactions and quality metrics in the advisory center to derive optimization potentials and actionable recommendations.
Role type
Senior Business Intelligence & Quality Control Analyst
Builds
Operational dashboards and analysis for customer satisfaction, reachability, and budget targets
Domain
Banking / Customer Experience Management
Deliverable
dashboards & analysis
Required skills
SQL, Tableau, Qlik Sense, Business Intelligence, Data Analysis, Business Case Development, Forecasting, Project Leadership
Preferred skills
Knowledge of banking operations, Methodological development of quantitative/qualitative analysis
Technologies
SQL, Tableau, Qlik Sense
Responsibilities
Analyze customer interaction logs and quality KPIs; Develop and implement measures to meet control targets; Support methodological development of customer behavior analysis; Optimize resource and quality control processes; Identify improvement potentials and develop solution approaches; Develop forecasts and business cases to identify risks; Lead internal projects and ensure execution
