Patientenfürsprecher mwd, St. Josefs-Krankenhaus Potsdam
Core
Independent contact person for patients and relatives to receive concerns, questions, and complaints, and mediate solutions.
Role type
Volunteer patient advocate
Builds
Trust and communication channels between patients and hospital departments
Domain
Healthcare / Hospital administration
Deliverable
client delivery
Required skills
Empathy, communication, conflict resolution, discretion, reliability, legal understanding, digital media proficiency
Preferred skills
Healthcare experience, social sector experience, volunteer experience, knowledge of Christian values
Responsibilities
Listen to and document patient concerns and complaints; mediate conflicts between patients and staff; inform about internal and external support options; collaborate with complaint management, chaplaincy, and social services; identify structural issues and report them to management.