Front Office Manager (m/w/d) 100%, Hotel Astoria
Core
Manage front office operations, guest relations, and staff coordination for a 4-star hotel in Luzern, Switzerland.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency at a 4-star hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office management, staff coordination, guest relations, SOP creation, PMS management, upselling, crisis management
Preferred skills
Leadership, problem-solving, quality assurance
Technologies
Mirus 3.0, Protel
Responsibilities
Ensure optimal front office flow including F&B coordination and night porter supervision; Act as first point of contact for guest complaints and troubleshoot issues; Manage on-duty responsibilities for guest safety; Coordinate staff scheduling and training; Maintain PMS and front office software; Drive upselling and occupancy optimization; Implement hotel policies and grooming standards.