Standortleitung / Site Manager (m/w/d) Customer Contact Center, Ströer X GmbH
Core
Leading and steering established branches in NRW, ensuring international high-scalability service delivery standards, and developing national and international Customer Service projects (In- & Outbound, Email, and Chat Services).
Role type
Senior Site Manager (Customer Contact Center)
Builds
Customer Service operations and projects for marketing and sales clients
Domain
Marketing, Telemarketing, Customer Service
Required skills
Strategic leadership of large-scale Customer Service teams, P&L and budget responsibility, Business Process Modelling/Outsourcing expertise, analytical thinking, strong numerical affinity, negotiation skills, relationship management, internal and external interface management
Preferred skills
Method security in Business Process Modelling / Outsourcing
Responsibilities
Lead and manage established branches in NRW, ensure international high-scalability service delivery standards, develop national and international Customer Service projects, manage staffing and development of leadership team, build regional partner networks, control sustainability of customer satisfaction measures
Seniority
Senior, hands-on IC with strategic leadership