Bestandskundenberater (m/w/d) private Krankenversicherung, CHECK24 Versicherungen Gesundheit
Core
You advise existing customers on their private health insurance contracts, handling inquiries, changes, and complex topics like premium adjustments and tariff switches via phone, screensharing, and email.
Role type
Customer service advisor for private health insurance
Builds
Customer support and contract management for private health insurance policies
Domain
Insurance / Health
Deliverable
client delivery
Required skills
Private health insurance knowledge, communication, patience, digital tool usage, structured work
Preferred skills
PKV expertise, German C1 level
Technologies
CRM systems, AI tools (ChatGPT, Claude), digital applications
Responsibilities
Advise customers on existing private health insurance contracts, explain complex topics like premium adjustments and tariff changes, coordinate with insurers to resolve queries, maintain clean customer data using digital tools
Seniority
Entry-level to Junior