Telefonist / Sachbearbeiter (m/w/d) First-Level-Service, Bank11
Hybrid
Core
First-level service representative handling customer and partner inquiries via phone and email regarding existing financing.
Role type
First-level service representative
Builds
Customer service interactions and internal ticket routing for a specialized credit institution
Domain
Automotive trade financing
Required skills
Phone communication, Email communication, Real-time consultation, Ticket routing, Internal coordination
Responsibilities
Answer customer and partner questions about existing financing via phone and email, Route inquiries to appropriate internal units, Handle selected processing tasks independently, Represent the bank professionally to dealers