Application Owner ServiceNow (m/w/d), INIT Karlsruhe - Käppelestraße
Core
Strategic and technical ownership of the ServiceNow platform within the Integrated Systems business unit, acting as the central interface between business units, IT, and operations to drive digitalization of service and support processes. (via careerplan.io/jobs/12811-2308635-S-application-owner-servicenow-mwd-init-karlsruhe-kappelestrae-at-init-innovative-informatik)
Role type
Application Owner (ServiceNow Platform)
Builds
Global and future-proof ServiceNow platform capabilities and standardized usage across the organization
Domain
IT Service Management (ITSM) / Workflow Automation / Public Transport Digitalization
Required skills
ServiceNow platform expertise, IT Service Management (ITSM) knowledge, ITIL practices, requirement analysis and structuring, roadmap development, stakeholder management, technical understanding, English fluency
Preferred skills
ITIL certification, sales experience, customer-oriented business process understanding
Technologies
ServiceNow, ITSM platforms, Workflow tools
Responsibilities
Evaluate new requirements, modules, and expansion possibilities regarding value, cost, scalability, and strategic relevance; Define standards, governance guidelines, and guardrails for ServiceNow usage; Ensure consistent usage and development based on a global concept; Build and continuously develop meaningful business reporting; Coordinate and prioritize requirements from various companies and business units; Develop and communicate roadmaps, priorities, and decision-making bases; Collaborate closely with the Support & Operations leadership and relevant stakeholders
