Calltaker*in in der Kooperativen Regionalleitstelle West, Kooperative Regionalleitstelle West
Core
Answering emergency and non-emergency calls, assessing situations, providing first aid instructions, and dispatching resources for rescue services, fire department, and disaster protection.
Role type
Emergency call taker (Calltaker)
Builds
Emergency response coordination for rescue services, fire department, and disaster protection
Domain
Public safety / Emergency services
Required skills
Empathy, clear verbal communication, decision-making under stress, standardized inquiry execution, documentation, teamwork, computer literacy, German (C2), English (B1)
Preferred skills
Knowledge of rescue service/fire department/disaster protection organization, basic fire department training, experience with other disaster protection organizations
Responsibilities
Answering help requests from the population, assessing incoming requests and providing first aid instructions, determining operation keywords using standardized inquiry, documenting the inquiry process, cooperating with dispatchers, referring less urgent cases to external structures
Seniority
Entry-level / Standard