Team Leader (Tech and Sales) | Bacoor, Cavite
Core
Manage and drive performance of a team handling both sales and tech support operations for technology clients.
Role type
Team Leader (Sales & Tech Support)
Builds
Customer experience services for technology companies
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
Team management, SLA/KPI tracking, coaching, performance reporting, CRM tool familiarity, shift flexibility
Preferred skills
Experience in phone, email, and live chat support
Technologies
ZenDesk, CRM tools
Responsibilities
Manage day-to-day planning and operations, ensure SLA and KPI achievement, conduct training and coaching sessions, evaluate team performance, create performance reports, manage team issues including HR-related ones, act as liaison between management and team
Seniority
Mid-level, hands-on manager
