Sales Team Leader | Anonas
Core
Manage a customer support team to deliver best-in-class client experiences and drive performance against SLAs and KPIs.
Role type
Team Leader (Customer Support)
Builds
Customer support operations for technology clients in e-commerce, gaming, FinTech, and other sectors.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
Team management, performance coaching, SLA/KPI tracking, shift scheduling, CRM tool familiarity, verbal and written communication, technical troubleshooting
Preferred skills
Experience in phone, email, and live chat support, familiarity with e-Commerce
Technologies
ZenDesk, CRM tools
Responsibilities
Manage day-to-day planning and operations, ensure team adherence to schedules, conduct training and coaching sessions, evaluate team performance, create performance reports, act as liaison between management and team, handle HR-related issues
Seniority
Mid-level, hands-on manager