Teamleitung Wechselprozessmanagement (m/w/d)
Hybrid
Core
Leading the operational management of the electricity supplier switching process to ensure customers can switch providers smoothly.
Role type
Team Lead (Manager) for Process Management
Builds
Operational processes for customer switching and meter installation
Domain
Energy / Utilities
Required skills
Resource planning, process optimization, team development, employee coaching, project management, business analysis, stakeholder communication, conflict resolution, SAP proficiency
Preferred skills
Leadership experience, customer orientation, analytical thinking, consulting skills
Responsibilities
Ensure operational business continuity, monitor workloads and KPIs, drive process improvements, develop team members, foster collaboration with clients, lead cross-functional projects
Seniority
Manager, hands-on leadership