Kundendienst Mitarbeiter (m/w/d) Sachbearbeitung Refinanzierung
Core
Customer service specialist handling refinancing applications, rate reductions, and pre-screening for automotive, direct credit, and credit card financing.
Role type
Customer service agent (refinancing)
Builds
Customer service interactions for refinancing and credit products
Domain
Financial services / Customer experience
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, multi-system navigation, careful documentation, professional communication
Preferred skills
Interest in finance, experience in customer service, adaptability to new tools
Responsibilities
Review refinancing applications and rate reductions, pre-screen financing requests for auto/direct credit/credit cards, handle inbound/outbound inquiries via phone and email, contact customers or client agents for follow-ups, document communications in the database