Service Mitarbeiter / Call Center Agent (w/m/d) mit Coaching Verantwortung
Core
Handling customer inquiries across all communication channels while providing coaching, training, and mentoring to call center agents and team members.
Role type
Senior Customer Service Agent with Coaching & Training responsibilities
Builds
Customer service operations and team performance improvement
Domain
Retail / E-commerce / Customer Support
Required skills
Customer service experience, Coaching experience, Training delivery, Performance analysis, CRM system usage, MS Office proficiency
Preferred skills
Empathy, Team motivation, Service orientation, Complex communication
Responsibilities
Process customer inquiries professionally, Conduct coaching sessions and training for agents, Mentor new employees, Analyze performance metrics and implement improvements
Seniority
Senior, hands-on IC